Solving problems encountered when changing email addresses

Solving problems encountered when changing email addresses
By Doug Neeper, 10/18/2009

I’ve been a long time user of Yahoo email, around five years. My friend Walt Feigenson (the personal branding expert) encouraged me and others to convert to gmail. For lots of good reasons, yet I resisted, in fact, I expanded my use of Yahoo’s email product by getting and paying for expanded storage capacity and used Geoworks (now owned by Yahoo) to develop my first website. There were just too many hurdles to overcome in changing from one email provider to another., or at least so I thought. It would take me a lot to change, I was just too used to using Yahoo’s email product. Amongst the problems that stopped me from changing were: 1) Losing contacts 2) How would people find me 3) Losing past emails 4) ‘Brand’ confusion.

You’ve got to understand, email is critical to the way I’ve chosen to keep in touch with people and to keep track of the people I’m in touch with. In late 2008, I was having trouble with my Yahoo mail; it wasn’t working and it wasn’t allowing me to add anymore people to my contact lists. In full disclosure, I helped create the problem, by downloading my contacts, zapping the contacts in the system, and then uploading the contacts, I’d saved on my computer, back up into Yahoo Mail.

Ouch! I sent emails to Yahoo ‘customer’ service, and got canned responses, which weren’t helpful, or insightful. Their messages came back to me, with a promise to fix the problem shortly. After repeated messages; pleas for help; after empty promises of help; and, after the passage of two months, I started using gmail to send messages.

I discovered ‘you’ can copy your contacts in Yahoo mail into gmail by downloading a CSV file out of Yahoo mail and importing that file up into gmail. First problem solved. I also was concerned people that had my Yahoo mail address would have a problem reaching me. Yahoo, the premium service, gives the user the ability to forward messages received by Yahoo to another email address. I forwarded messages received by my Yahoo mail address to my new google email address. Second problem solved. Google, under settings, under import mail and contacts, allows you the ability to transfer emails in your INBOX from you current provider to your new gmail account. I transferred all of the messages in the inbox to gmail, then moved them into a backup folder. I then, one folder at a time, moved emails in folder X into Yahoo’s inbox, then went into gmail, initiated a transfer, and when the transfer was finished, moved the new emails in the gmail inbox into folder X in gmail. Third problem solved. I also took this move from Yahoo mail to gmail, to help brand myself, I changed from dfneeper to doug.neeper. Fourth problem solved.

Additionally, I was so ticked off that I moved my website from yahoo to Intuit.com. The website I had with Yahoo was ‘mickey mouseish’, the new website is much more professional looking. I kept the same website name, www.dougneeper.com, just changed the provider, thus staying on the same personal branding vector. Fifth problem solved, though unrelated to email per se.

FYI, one year after converting to gmail, I’m still getting used to the way that gmail nests messages (both good & bad). And, I can report back that my yahoo mail account is now working perfectly and I could add contacts in Yahoo mail. Whatever the problems were it only took 6 months to fix. I’m still paying $20 / year to maintain the Yahoo mail account, but, sometime in the future will drop it.

Doug

Timeframe for Review of Projects

DFN: Pretty insightful, well written, entertaining and informative. I’ve signed up for RSS feeds to my google reader from Mr. Jozefak.

Here’s How My VC Timeframe Works (as oppossed to yours!)

By Paul Jozefak, The Babbling VC
10/18/2009
http://babblingvc.typepad.com/pjozefak/

This is less of a rant and more so a service announcement. It’s become clear to me that often, entrepreneurs expect a VC’s day to revolve around them and their wishes. I’m referring very specifically to the time from when said entrepreneur sends in his business plan until next steps happen. I’m going to generalize a bit but want to give you an idea of what happens with your business plan once you submit it to a VC fund. I’ve put in general timelines:

Day 1 through Day 5:

Now I am presuming you’ve read my other posts about how to get your business plan in front of a VC. I won’t go into those specifics again. So, let’s presume you’ve just mailed your business plan to me or it’s made it’s way to my in-box via proper channels. Depending on how much time I have, I will take a quick scan of your executive summary. Preferably you’ve had someone I know pitch your idea to me and make the contact. This way, I generally know what your business case is. My initial scan is to determine which investment manager in my fund I want to put on this deal with me. Every VC partner usually has a favorite in their team whom they tend to work with more than others. We have three different IM’s and each has his strengths. We try to match them up with the deals we pursue or vice verse, work on the deals they source. So, the investment manager is determined by me and he receives your business plan (or was your key contact and your internal champion when it comes to me). It goes into a pile of other business plans he is reviewing/working on. I determine what priority this business plan gets. If I’m hot for the deal, I’ll tell them to get on it immediately. If I’m not too hot on it, I’ll ask that I get feedback in a couple days. One way or another, I also want his opinion on it and need it as the IM will take a much deeper dive into the case, reviewing the market, reading about the product and technology and giving me an extensive view of what you’re up to. I like to listen to my IM’s opinions and thoughts. They can and will sway me. These are guys often much smarter than myself on many issues. Remember this when figuring out how to get to a partner.

Day 6 though Day 12:

If the IM and I decide we want to pitch the deal to our partners, the real process starts. Our IM will dive into a due diligence. This isn’t the extensive full on due diligence we need to invest. This is the due diligence I need to pitch to my partners that I want to pursue this deal. You’ll be invited to our offices to pitch the IM and myself. We’ll review the market, start talking to people we know to get feedback, we’ll play with the product (if possible) and we’ll review the numbers for a sense of validity (or sanity). Since we pitch a bunch of deals across three partners at our weekly partners’ meeting, you may not be able to get in the door right away. It usually takes at least two weeks for us to discuss the deals amongst ourselves. We’re then pretty digital on our decision. It’s a yes or no. If yes, then the real due diligence starts. If it’s a no, the IM and I determine whether we want to give one last push but usually a deal is then dead. Our goal is to be fast here to make "go, no-go" decisions. Scheduling of meetings here tends to be the biggest time drag.

Day 12 though Day 20:

Once we start pursuing the deal, we’ll schedule a meeting at your offices. We try to spend at least one day (usually more) with you and your team, getting to know about the management and employees. We’ll want to go much deeper on the questions which remain open. At the same time, we’ll be doing research on our end and preparing a termsheet. At this point, we tend to move at your pace, meaning we work around the entrepreneur’s schedule to get time with them. If you involve lawyers at this point for the termsheet, that 12-20 range up there can expand quite a bit. Nevertheless, we try to push to stay within this timeframe so as not to lose momentum. Finally, we schedule a pitch at our offices to my other two partners. This is for final approval to do a deal. If you get approved at this meeting, I have the "go" to close the deal without further involvement of my partners. They’ll be kept informed as to what’s happening of course, but I’ll be driving the deal from here to close (or break-up). Make sure to try to get this meeting done as early as possible, since in our case, this is a key step to having the process continue moving.

Day 20 though Day 40:

In a realistic scenario, most deals take two to three months at least. There is no rule to this as we’ve done deals in two weeks from start to finish. We’ve also had deals take significantly longer than 6 months. Each case is different. Some deals also have significantly more competition and this obviously changes many things. During days 20 to 40 we’re usually negotiating the investment documents, completing our reference calls and market analysis, interviewing potential key hires and basically tracking how you run your business and whether you’re delivering on things you promised.

This is a rough estimate of how much time it takes. Like I said, each deal is different and I’ve left out the nitty gritty. This is simply how it works for us. Some VC’s do things in a different order. Basically, every VC is going to have the same parts to the process but will take longer on some things and less time on others. We try to keep the negotiation short. Draw this out and things get sloppy. We don’t like to rush our due diligence though when not necessary. This is where we’re learning as much as possible about your case and you. Yet even here, at times there just isn’t that much to look at since we’re usually in deals pretty early. One way or another, I hope this helps to give you an idea of what to expect when starting the discussion process with a VC.

Note: "days" referred to above are business days!


Doug

Plan B, if things don’t work

DFN: I used to manage the group at SBC which evaluated all new products, processes and / or services. The one thing I can guarantee you about a business plan, a Plan A, is that it won’t happen. The actuals will ALWAYS be different from the projections. Actuals within +/- 25% of targets established by a business plan should be considered successes. Actuals within +/-200%, have to be considered failures and will conceivably mean you’ll have to shift from "Plan A to Plan B". John Torinus article regarding Plan B, nicely tees up the issues and gives some great examples that are very easy to understand, and extrapolate to different situations you maybe facing, or will face in the future.

John Torinus | Business Issues
Posted: Oct. 17, 2009 6:41 p.m.
http://www.jsonline.com/business/64651307.html

Start-ups need humility, Plan B if things don’t work

When Mike Harris and Joe Bartolotta realized that Plan A for their new ventures was not working up to expectations, they quickly switched to Plan B.

They explained the need to be nimble to a crowd of would-be entrepreneurs at a meeting sponsored by We Energies and BizStarts Milwaukee last week. It was the first in a series of monthly Inspirational Entrepreneur meetings to celebrate and promote successful new ventures that drive the regional economy.

The need to reshape original business models, more often than not, is the subject of a new book called "Getting to Plan B" by John Mullins, a professor at the London School of Economics, and Randy Komisar, a venture capitalist.

They advocate to entrepreneurs that they stress test their business models once they get up and running to see if the original assumptions are holding up. If not, make radical changes if necessary.

They cite numerous examples, like Google, Starbucks and PayPal, where major adaptations were necessary for success.

In Bartolotta’s case, he returned from learning the restaurant business in New York City and tried a number of dining motifs as he launched his business. He cited his brainchild of starting with a rustic French menu at Lake Park Bistro.

He quickly realized his customers were intimidated by the fancy French terms on the menu. One customer thought a Tuscan steak was a Tucson steak, Bartolotta chuckled.

"The minute I switched to English, they totally got it," he said, and the restaurant was off and running.

In another start-up with only 90 seats, he pegged the food offerings and prices too low and had to switch to a format that had a higher check average. "You have to appreciate the art of humility" and make the necessary changes as reality comes to bear on a business, he said.

Bartolotta now owns 10 businesses and employs 450 people.

Continuous adaptation

Harris, a serial entrepreneur in the staffing field, puts a lot of stock in a well-written, well-communicated business plan. He believes in vetting your business theories with a lot of smart people. That includes his wife, who is not a business person.

Even so, his first venture, AuditForce Inc., required an early makeover. From his kitchen table, he launched the company as a provider of finance professionals for internal auditing. He quickly came to the conclusion that he had not targeted a broad enough market and went to Plan B.

That included a wider range of accounting services. The change provided the growth he was looking for. In five years, he grew to 24 offices around the country, 1,500 employees and $175 million in revenue. He and his investors sold the business to Manpower in 2001 for $174 million.

Manpower has taken the broader business model international and has doubled the number of offices.

The old adage in the military is that no battle plan survives contact with the enemy. The corollary in business is that no business plan survives contact with the marketplace. Hence, the need for decisive and continuous adaption.

That doesn’t mean that supreme effort shouldn’t go into the original business plan.

Mullins and Komisar advocate comparison to as many analog businesses as can be identified to learn as many lessons upfront as possible. Successful models in related or parallel industries can be useful.

Learn from failures

They also recommend looking at what they call "antilogs," or failures in related businesses.

Harris had been chief financial officer for a successful start-up in information technology staffing and knew its business model intimately. Still, he urges getting "lots opinions, lots of advice, lots of feedback" for developing or altering any business plan.

Bartolotta, who learned his trade at Tavern on the Green and Maxwell’s Plum in New York – his analogs – and urged the aspiring entrepreneurs, including a busload of students from the University of Wisconsin-Whitewater, to "please do the research and really understand what you are getting into."

There were other areas of agreement for the two men. Both preach enthusiasm for the particular business. Bartolotta: "You need a hospitality gene." Harris: "Enthusiasm will get you a long way."

Both take pains to find the best people. Bartolotta personally interviews all employees hired for the front of the house. He "looks into their hearts, into the souls, for the hospitality DNA."

Harris warned, "Watch out for the naysayers." He wants people who continually ask not how things are going to go wrong, but how is this going to work.

Both urge focus on the mission, but realism as well. That invariably means a Plan B when Plan A falters.

John Torinus is chairman of Serigraph Inc. of West Bend and a founder of BizStarts Milwaukee, a nonprofit organization dedicated to fostering entrepreneurship in southeastern Wisconsin. Contact him at torcolumn.


Doug

Job-Hunt Tips for the Nose-Ring Crowd

DFN: Book reveiw of "Can I Wear My Nose Ring to the Interview", good pointers of what to do / not to do in an interview. The only thing I somewhat disagree with is the concept of altering your resume for a specific job. Unfortunately, while it positions you better for a particular job, it can create an impression of trying to ‘game’ the system, or ‘lie’, it an employer should happen to get hold of different version of the resume for a person. Will the real person, please stand up; should this happen, in today’s market, it will quickly lead to ‘your’ being discarded as a candidate.

Author gives job-hunt tips for nose-ring crowd
Janet Ford WCU Book Review • October 18, 2009 12:15 AM
http://www.citizen-times.com/apps/pbcs.dll/article?AID=/20091018/BUSINESS/910180344/1003/ARCHIVES

Ellen Gordon Reeves drew upon experience on both sides of the job interview desk in writing “Can I Wear My Nose Ring to the Interview?”

Although her target audience is recent or soon-to-be college graduates looking for their first professional jobs, she offers solid advice to anyone looking for a job.

Although much of her advice is standard, Reeves presents her material in a humorous manner that encourages and reassures the entry-level job seekers who are most desperately in need of her help.

Like most career counselors, she instructs job seekers to approach the task as if the search itself is a full-time job.

She notes, however, that college students often have little or no professional experience and consequently do not know how to go about the “business” of finding a job.

Reeves advises ways to make up for this deficiency: Set up a home office, develop a reasonable schedule, identify networking possibilities and pursue job leads.

Her advice is common sense: Use a professional e-mail address for your job search instead of the clever “hotchick” or “partyguy” moniker from your college years. She also advises job seekers to use professional-sounding messages and musical selections on their voice mail service.

And they should be realistic about their goals. Her “Rule of Three,” for example, suggests that job seekers make three job contacts per day.

It’s also important to be strategic: Rather than sending out generic résumés in an electronic mass mailing, focus on the jobs, companies or fields in which you have a genuine interest, carefully adapting and tailoring your résumé and cover letter for each position sought.

Reeves also shares the currently accepted protocol concerning references, an element of job seeking that is often addressed only superficially. Perhaps most helpfully, Reeves provides both good and bad examples of résumés and cover letters.

For the job seeker who has followed her advice and landed an interview, Reeves provides additional instructions on how to prepare for and engage in a successful interview and what to do in the event of an interviewing faux pas.

An applicant who receives a job offer should carefully evaluate the offer, negotiate the terms if that is appropriate and reach a rational decision about a job that could very well set the tone for his or her professional career.

Reeves, through her book, may become the best friend a college student (and hiring managers) could have. The first task on a job seeker’s to-do list should be to read this book.

Janet Ford is an assistant professor of business law in the College of Business at Western Carolina University. For previously reviewed books, visit the Web site at www.wcu.edu/cob.


Doug

Oversupply Can Complicate Job Search

DFN: Article about the ‘oversupply’ in today’s market and some thoughts about what do to, not to do to appeal to HR screeners and ultimately to hiring managers. Pay particular attention to admonishment in the article regarding what might appear when recruiters, hiring managers ‘google’ you.

Applicant Oversupply Can Complicate Job Search

By Anne Sandberg
http://www.pasadenastarnews.com/ci_13584373
Posted: 10/17/2009 10:38:15 PM PDT

The recession of the past 18 months has many people out of work and job hunting in a "dog-eat-dog" employment world in which recruitment has gone high-tech. The employment scene continues to be tough for both sides of the desk – applicants and employers.

"Right now there is about a six-to-one ratio of people looking for jobs to jobs that are actually available," said Gary Kaplan, president of Gary Kaplan and Associates, a Pasadena-based executive search firm (www.gkasearch.com).

"This is the highest ratio of job seekers to available positions we’ve seen since the government began tracking these figures in about the year 2000. As of July of this year, there were approximately 2.4 million full-time jobs open, but there were about 14.5 million people looking for jobs."

No wonder job seekers are under pressure!

Employers were being warned just a few years ago that the "war for talent" was expected to intensify and a skills shortage was just around the block. But for all but the most specialized positions, and in certain select sectors including health care, education, and non-profits, this has NOT occurred. Instead, employers are dealing with record numbers of candidates, including many of high quality, for way too few jobs.

Even in protected sectors, such as heath care, education and non-profits, movement can be slow as funding cuts continue to hit (particularly in California),

Applicant oversupply is keeping human resources departments busy responding to persistent, determined and stressed-out job seekers, many of whom are desperate to secure employment, often considering jobs well below former expectations and personal ability.

Job seekers are finding it increasingly difficult to get past the initial screening hurdle and talk to a "live" person, much less be invited to interview with a manager. Internet technology has often resulted in an online candidate experience that can make the employment process feel cold, confusing, and isolating.

According to Jim Lowry, a former public sector human resources director: "The depersonalized recruitment practices in place, including electronic screening, is like submitting your life career to a dark room and hoping some light will shine upon you as the selected one."

Many organizations are finding that they simply can’t handle the volume they receive for advertised jobs and are getting more creative about hiring. The use of staffing and search firms often makes sense for other vacancies, rather than posting a job on job boards and trying to cope with hundreds of resumes. Many companies are so overwhelmed with resumes and applications that excellent candidates get "buried" in the sheer volume and are consequently overlooked.

Employers need to be careful not to offend or otherwise turn off people who apply for jobs and become frustrated at a poorly managed employment process. As members of the general public, applicants are also are consumers and can have a long personal memory.

Job seekers, on the other hand, need to be careful about their job search tactics. Human resources professionals are reporting an increase in overly persistent applicant behavior that sometimes can be perceived as being obnoxious. If you are looking for a job, take care not to be a pest. Don’t call, fax, text and e-mail repeatedly for information – this drives recruiters crazy and they simply can’t handle the number of inquires they get daily.

Further, recruiters are reporting that applicants are spreading themselves too thin in this recession, trying to be "everything to everybody." It’s easy to see why job seekers are presenting themselves broadly when they may badly need a job, but professionals can see through the way you present your expertise. Stick to what you do best and target your area of specialty. In this economy employers can get "A" players in almost any niche, so play to your strengths first and foremost.

And if you are a job seeker, be conscientious about protecting your "public persona." Anything you have posted on the web (e.g. Facebook, MySpace, or other social networking sites) is in the public domain and accessible to recruiters and hiring managers, whether they go looking for information or stumble upon it unintentionally.

Gary Kaplan advises job seekers to "bear in mind that most astute people looking to fill positions today tend to Google candidates under consideration as a matter of course. Any foolish commentary or indiscretion about you or by you that is out there in cyberspace may surface. And if it comes to the recruiter’s attention, it may disqualify you."

So Google yourself and see what you find, just to be sure!

Other advice to job seekers is to consider interim or even volunteer assignments to get your foot in the door. Decide what you can tolerate financially and otherwise, then open your mind to alternatives. The recession won’t last forever – it just feels like it right now!

Anne Sandberg is president of ReadyToManage Inc., a Los Angeles-based company that produces human resources/learning and development tools, resources, e-learning courses, workshops, books and other materials for business. Anne can be reached at anne.sandberg@ReadyToManage.com or at (310) 648-8304.


Doug

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